Product Knowledge Base
Everything you need to know about our technical capabilities - explained simply
Architecture
What is your system architecture?
Technical Answer:
We use a modern microservices architecture with cloud-native components.
Simple Explanation:
Think of it like LEGO blocks - each piece does one job really well, and they all connect together. This means we can fix or upgrade one part without breaking everything else.
How does your platform scale?
Technical Answer:
Our platform uses horizontal scaling with auto-scaling groups and load balancing.
Simple Explanation:
Imagine a restaurant that can instantly add more tables and chefs when it gets busy. We do the same with servers - more users means we automatically add more computing power.
What's your uptime guarantee?
Technical Answer:
We guarantee 99.9% uptime with redundant systems across multiple availability zones.
Simple Explanation:
We're available 99.9% of the time - that's less than 9 hours of downtime per year. We have backup systems in different locations, so if one fails, another takes over instantly.
Security
How do you protect our data?
Technical Answer:
We use AES-256 encryption at rest and TLS 1.3 in transit, with regular security audits.
Simple Explanation:
Your data is locked in a military-grade safe (encryption) both when stored and when moving between systems. We also have security experts regularly check everything.
Are you compliant with regulations?
Technical Answer:
Yes, we're SOC 2 Type II certified and GDPR compliant with annual audits.
Simple Explanation:
We follow strict international rules for handling data (like GDPR in Europe). Independent auditors verify this every year - it's like having a health inspector for data security.
How do you handle authentication?
Technical Answer:
We support SSO, OAuth 2.0, SAML, and multi-factor authentication.
Simple Explanation:
You can log in using your existing company credentials (like Google or Microsoft), and we support extra security layers like phone codes to make sure it's really you.
Integration
What integrations do you support?
Technical Answer:
We offer REST APIs, webhooks, and pre-built connectors for Salesforce, HubSpot, and Slack.
Simple Explanation:
We connect easily with tools you already use. It's like having universal adapters - we can plug into Salesforce, HubSpot, Slack, and many others without custom coding.
How long does implementation take?
Technical Answer:
Typical implementation is 2-4 weeks with dedicated onboarding support.
Simple Explanation:
Most customers are up and running in 2-4 weeks. We assign you a dedicated expert who guides you through setup, training, and going live.
Do you have an API?
Technical Answer:
Yes, we provide a comprehensive REST API with detailed documentation and SDKs.
Simple Explanation:
Yes! Our API is like a menu of services your developers can use. We provide clear instructions and ready-made code libraries to make it easy.
Pricing
What's your pricing model?
Technical Answer:
We offer tiered subscription pricing based on users and features, with annual discounts.
Simple Explanation:
You pay monthly based on how many people use it and which features you need. It's like Netflix - different plans for different needs. Pay yearly and save 20%.
Is there a free trial?
Technical Answer:
Yes, we offer a 14-day free trial with full feature access and no credit card required.
Simple Explanation:
Try everything free for 14 days - no credit card needed. It's a risk-free way to see if we're the right fit for your team.
Support
What support do you provide?
Technical Answer:
24/7 support via chat, email, and phone, with dedicated account managers for enterprise.
Simple Explanation:
We're here whenever you need us - day or night. Chat, email, or call us. Enterprise customers get a dedicated person who knows your account inside out.
Do you provide training?
Technical Answer:
Yes, we offer live training sessions, video tutorials, and comprehensive documentation.
Simple Explanation:
We'll teach your team everything they need. Live sessions with our experts, video tutorials you can watch anytime, and detailed guides.
Quick Reference Guide
Architecture
- Microservices-based
- Cloud-native design
- Horizontal auto-scaling
- 99.9% uptime SLA
Security
- AES-256 encryption
- SOC 2 Type II certified
- GDPR compliant
- Multi-factor authentication
Integrations
- REST API available
- Salesforce connector
- HubSpot integration
- Slack notifications
Pricing
- Tiered subscription model
- 14-day free trial
- 20% annual discount
- No credit card required